Returns & Exchanges
At Sans, we prioritize your satisfaction and offer a seamless 30-day return policy for all unused products in their original packaging. We aim to make the exchange and refund process as simple and transparent as possible to ensure you shop with complete confidence.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original container, ensuring all tags are attached, and include the printed return authorization form inside.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or ship your exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing